Refund policy
Return & Refund Policy
Last updated: June 21, 2026
At PROJECT CLÆR, we want you to feel confident with your order. If your glasses are not right for you, we're here to help.
30-Day Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, your glasses must be unused and in their original condition. This means:
- unworn, unused, and in original condition
- free from scratches, marks, damage, or signs of wear
- returned with the original aluminium tube, suede pouch, microfibre cloth, inserts, and any included accessories
- accompanied by your order number or proof of purchase
Because eyewear is a personal-use product, returns that show signs of wear, handling beyond normal inspection, damage, or missing packaging components may be refused.
How to Start a Return
To request a return, please email us at:
Please include your order number and reason for return. We aim to respond within 1–2 business days with return instructions and the correct return address.
Please do not send items back without contacting us first. Returns sent without prior approval may not be accepted.
Return Shipping
For change-of-mind returns, return shipping is the responsibility of the customer. You're welcome to arrange your own return shipping using a carrier of your choice.
For convenience, we can also provide a printed return shipping label. This is optional, and the cost is deducted from your refund:
- European Union: €10 EUR
- United States: $20 USD
- Australia: $15 AUD
This fee reflects the actual cost charged to us by our courier — we do not profit from return shipping. It simply covers what it costs us to get the item back.
For damaged, defective, or incorrect items, we will cover return shipping in full, or provide an appropriate resolution once the issue has been reviewed.
We recommend using a tracked shipping service for any self-arranged return. PROJECT CLÆR is not responsible for returns lost or damaged in transit.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at:
Please include your order number, clear photos of the item and packaging, and a short description of the issue.
After review, we will offer an appropriate replacement, refund, or resolution.
Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method within 5–7 business days. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
If you used our printed return label, its cost will be deducted from your refund as outlined above. Any paid shipping fees, duties, taxes, or customs charges are non-refundable unless required by law or the return is due to our error.
If a Return Is Not Sent Back
If you request a return but do not send the item back, and do not contact us regarding any concerns, the order will be considered accepted and no refund will be issued.
Exchanges
Exchanges may be offered within 30 days of delivery, subject to approval and product availability.
As our First Edition is limited, exchanges depend on available stock at the time of request.
To request an exchange, please email hello@projectclaer.com with your order number and the frame or colourway you would like.
Non-Returnable Items
We cannot accept returns for:
- gift cards
- final sale items
- items that have been worn or used
- items with scratched lenses or damaged frames
- items damaged through misuse, improper care, or accidents
- returns missing original packaging or included accessories
Items returned in unsuitable condition may be refused or sent back to the customer.
Lens & Coating Appearance
Minor variations in lens reflections, coating hue, or perceived tint are a natural characteristic of blue-light filtering and anti-reflective lens technology.
These variations do not affect the intended clarity or performance of the lenses and are not considered a defect.
International Returns
International returns follow the same 30-day return window.
Customers are responsible for return shipping costs and any duties, taxes, customs charges, or fees incurred when returning an item, unless the item arrived damaged, defective, or incorrect.
Original duties, taxes, and customs charges are non-refundable unless required by law.
Late or Missing Refunds
If your refund has been approved but has not appeared after 14 business days, please first check with your bank or payment provider.
If you still need help, contact us at hello@projectclaer.com and we'll look into it.
Your Legal Rights
This policy does not limit any consumer rights you may have under applicable law, including statutory rights for faulty, defective, or incorrectly supplied goods.
Contact
For questions about returns or refunds, contact:
PROJECT CLÆR is operated by EliteMar Group OÜ, registered in Estonia.