Shipping policy
Shipping Policy
Last updated: June 21, 2026
We ship PROJECT CLÆR worldwide. This page explains how, when, and where we deliver.
Processing Time
Orders are processed within 1–3 business days of payment confirmation.
During launch periods, limited drops, or peak times, processing may take up to 5 business days.
Once your order has shipped, you'll receive a shipping confirmation email with tracking information.
Where We Ship
We currently ship to:
- United States & Canada
- Australia & New Zealand
- United Kingdom
- European Union — most countries
- Selected Middle East destinations
- Selected other international destinations
If your country is not available at checkout, please contact us at hello@projectclaer.com and we'll review shipping availability.
Estimated Delivery Times
Estimated delivery times once your order has shipped:
- United States & Canada: 6–12 business days
- Australia & New Zealand: 3–7 business days
- United Kingdom & Europe: 6–12 business days
- Middle East: 6–12 business days
- Rest of world: 10–21 business days
These timeframes are estimates only and are not guaranteed. Delivery times may vary depending on shipping carriers, customs processing, local delivery conditions, and events outside our control.
Shipping Costs
We currently offer complimentary worldwide shipping on all orders.
Any applicable customs duties, import taxes, brokerage fees, or local charges are not included unless otherwise stated.
Tracking Your Order
Once your order ships, you'll receive an email with tracking information.
If you have not received tracking within 5 business days of placing your order, please contact us at hello@projectclaer.com with your order number.
Customs, Duties & Taxes
For international orders, customs duties, import taxes, brokerage fees, or other local charges may apply depending on your country.
These charges are determined by local customs authorities and are the responsibility of the customer unless otherwise stated at checkout.
PROJECT CLÆR cannot predict, control, or refund these charges.
Refusing delivery due to customs charges does not automatically qualify for a full refund. Any return shipping fees, unpaid duties, customs charges, or related costs may be deducted from your refund where applicable.
We recommend checking your country's import policies before ordering if you are concerned about additional charges.
Incorrect Shipping Information
Please check your shipping address carefully before completing your order.
We can amend shipping details only if your order has not yet shipped. If you need to update your address, contact us immediately at hello@projectclaer.com.
We cannot reroute packages once they are in transit. If a package is shipped to an incorrect or incomplete address provided by the customer, re-shipping costs are the customer's responsibility.
Undeliverable Packages
If a package is returned as undeliverable due to:
- incorrect or incomplete shipping information
- failure to collect from a local pickup point
- customer unavailability after delivery attempts
- refused delivery
- unpaid customs duties, taxes, or local charges
We may contact you to arrange re-shipping at your expense, or process a refund minus original shipping costs, return shipping fees, customs charges, and any other costs incurred.
Lost or Stolen Packages
For packages marked as delivered but not received, please:
- wait 48 hours, as some packages are marked delivered before they arrive
- check with neighbours, household members, building reception, or local pickup points
- contact the local carrier using your tracking number
- email us at hello@projectclaer.com if the package is still missing
For packages confirmed lost in transit, we will investigate the issue with the carrier and work with you toward an appropriate resolution.
PROJECT CLÆR is not responsible for stolen packages after confirmed delivery.
Damaged in Shipping
If your order arrives damaged, please contact us within 7 days of delivery at hello@projectclaer.com.
Please include:
- your order number
- clear photos of the damaged packaging
- clear photos of the damaged item
- a short description of the issue
Please keep the original packaging until the issue is resolved, as it may be required for the shipping claim.
After review, we will offer an appropriate replacement, refund, or resolution.
Contact
For shipping questions, contact:
We aim to respond within 1–2 business days.
PROJECT CLÆR is operated by EliteMar Group OÜ, registered in Estonia.